FAQs

FAQs

• Are shipping costs refundable?

  No, shipping costs and any customs duties are non-refundable.

• How long does it take to process a refund?

  Once we receive and inspect the returned product, we will process your refund within 7 business days. The refund will be issued to the original payment method.

• Who pays for the return shipping?

  Customers are responsible for the return shipping costs. We always recommend using a trackable shipping method or to visit our offices directly.

• How do I request a return?

  Email us at info@watchxglobal.com or send us a whatsapp message with your order number, reason for return, products being returned, and optional photos of defects. We will then provide return instructions.

• What is your return policy?

  We offer a 14-Day Money-Back Guarantee. You can return the product within 14 days if it is in its original, unused condition. For purchases made between 15th November and 24th December, we extend the return period to 30 days.

• Can I track my shipment?

  Yes, once your order is dispatched, we will provide you with a tracking number to monitor the progress of your shipment.

• Do you ship internationally?

  Yes, we ship our luxury watches worldwide. However, additional customs duties and taxes may apply, which are the customer’s responsibility.

• How much does shipping cost?

  Shipping is free for all orders within the UAE. International shipping costs vary based on the destination and will be calculated at checkout. Customers are responsible for any customs duties or taxes imposed by their country.

• How long will it take to receive my watch?

  For orders within the UAE, standard delivery takes 3-5 working days, and express delivery takes 1-2 working days if ordered before 2 PM Sun-Thu.

• How can I schedule a repair, servicing, or polishing service with WatchX?

  To schedule a repair, servicing, or polishing service with WatchX, simply contact our customer support team by phone at +44 (0) 73 8870 5346 or email us at info@watchxglobal.com. We’re here to help.

• Do you offer warranty on your repair, servicing, and polishing services?

  Yes, we stand behind the quality of our workmanship and offer a warranty on our repair, servicing, and polishing services. The duration and coverage of the warranty may vary depending on the type of service performed. Please contact us for more information on our warranty policy.

• Will my watch be safe during the repair process?

  Yes, we take great care to ensure the safety and security of your watches throughout the repair process. Our facilities are equipped with advanced security measures, and our watchmakers handle each watch with the utmost care and professionalism to prevent damage or loss.

• Can you service watches from all brands?

  Yes, WatchX has the expertise and capability to service watches from all major brands, including Rolex, Patek Philippe, Audemars Piguet, Omega, and more. Our skilled watchmakers are experienced in working with a diverse range of luxury timepieces and can provide tailored solutions to meet your needs.

• How long does the repair, servicing, or polishing process take?

  The duration of the repair, servicing, or polishing process may vary depending on factors such as the complexity of the service required, the availability of parts, and the workload of our watchmakers. We strive to complete services in a timely manner while ensuring quality and precision.

• What types of repairs can WatchX handle?

  WatchX can handle a wide range of repairs, including but not limited to:

  • Battery replacement
  • Crystal replacement
  • Crown and stem repair
  • Movement overhaul
  • Water damage repair
  • Dial restoration
  • Hand alignment