Frequently Asked Questions

How do you authenticate luxury watches?

Every watch undergoes our comprehensive 47-point inspection process. We examine movement specifications, case construction, dial printing, serial numbers, and documentation. Our certified experts use specialized tools and maintain databases of authentic reference materials. Authentication certificates include detailed photography and technical specifications.

Do you ship internationally?

Yes, we ship luxury watches worldwide with full insurance coverage. Shipping costs vary by destination and are calculated at checkout. International customers are responsible for any customs duties and taxes imposed by their country of residence. We provide complete documentation for customs clearance.

What watch brands do you service?

Our certified watchmakers service all major luxury brands, including Rolex, Patek Philippe, Audemars Piguet, Richard Mille, Cartier and Vacheron Constantin. We maintain relationships with authorized parts suppliers and adhere to the manufacturer’s service protocols. Vintage restoration requires specialized expertise, which is often available for most heritage brands.

Do you provide certificates of authenticity?

Yes, every watch purchase includes our certificate of authenticity, which is based on a comprehensive inspection. Certificates feature detailed photography, technical specifications, and market valuation. Digital certificates prevent tampering and provide permanent verification of authenticity. Additional authentication services are available for watches purchased from other sources.

Do you buy watches for cash?

Yes, we purchase luxury watches for immediate cash payment. Our certified experts provide market valuations within 24 hours. Payment methods include bank transfer, certified check, or cryptocurrency for qualified transactions. All purchases include complete documentation and receipt confirmation.

What payment methods do you accept?

We accept bank transfers, certified checks, cash for smaller transactions, and major credit cards. Cryptocurrency payments are available for qualified high-value purchases. International wire transfers are accepted, provided the necessary documentation is provided. Payment plans available for purchases above AED 50,000.

What is your return policy?

We offer a 14-day money-back guarantee for all purchases. Watches must be returned in their original condition, complete with packaging and documentation. Holiday purchases (November 15 – December 24) qualify for extended 30-day returns. Shipping costs are non-refundable, and customers are responsible for return shipping unless the item is defective.

How accurate are your valuations?

Our valuations reflect current market conditions in Dubai and international auction results. Certified appraisers use multiple data sources, including recent sales, auction records, and retail pricing. Major Dubai insurance companies accept valuations and include detailed market analysis supporting our assessments.

How long do repairs take?

Standard service and repairs are typically completed within 14 to 21 business days. Complex restorations or vintage repairs may require 4-6 weeks, depending on the availability of parts. Rush service is available for essential timepieces with a 3-5 day turnaround. We provide detailed timelines during initial consultation.

What are your consignment fees?

Consignment fees depend on the watch’s value and the expected sale price. The standard commission ranges from 10% to 20% of the final sale price. High-value timepieces valued at AED 100,000 or more qualify for reduced commission rates. We provide detailed fee structures during initial consultation based on specific requirements.

Are there taxes or duties for UAE purchases?

UAE purchases enjoy tax-free advantages with no VAT on luxury watches. International shipping may incur customs duties, depending on the destination country’s regulations. We provide comprehensive documentation for customs clearance and can offer guidance on duty optimization strategies.

How do you ensure privacy and confidentiality?

Client privacy is paramount in all transactions. Confidentiality agreements protect high-profile clients. Anonymous bidding is available for auction participation. Secure transportation and delivery maintain discretion. Private viewing rooms ensure confidential consultations and transactions.